Privacy policy

Espace NAPAGA places great importance on protecting the personal information of its visitors, customers, employees, and partners. In accordance Act respecting the protection of personal information in the private sector, we are committed to preserving the confidentiality of personal information collected in the course of our activities.

This privacy policy is intended to inform you about our practices regarding the collection, use, disclosure, retention, and protection of your personal information. By providing us with your information, you agree to the terms and conditions of this policy and authorize us to process your information in accordance with it.

1. Consent

1.1 Commitment to privacy

At Espace NAPAGA, we are committed to protecting the privacy of our users. We collect and use personal information as necessary and only with their explicit consent, and in accordance with applicable laws.

By using this site, you declare that you are at least 14 years old. If you are under 14, the consent of your parents or legal guardians is required to access our services.

1.2 Acceptance of the terms of our policy

By accessing our website https://EspaceNAPAGA.com or providing us with personal information, you agree to the terms of this privacy policy, including the collection and use of your personal information in accordance with this policy.

1.3 Right to withdraw consent

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as the inability to provide certain services.

1.4 Exceptions to the need for consent

In certain exceptional circumstances, we may collect, use, or disclose personal information without obtaining your prior consent, including for legal, medical, or security reasons.

2. Collection of personal information

2.1. Collection tools

We collect personal information through various means, including:

  • Emails and communications with our team,
  • Online forms (e.g., requests for information, registration),
  • Reservations and transactions,
  • Cookies and similar online technologies.

2.2. Types of information

We collect different types of data, including:

  • Personal identifiers (name, email address, phone number, address),
  • Technical information (IP address, activity on our site),
  • Professional information (resumes, employee or contractor details).

3. Use of personal information

3.1. Usage areas

We use your personal information to:

  • Respond to your requests,
  • Manage transactions and services,
  • Improve our services and personalize your user experience.

We take the necessary measures to ensure that these providers and trusted partners process your information solely for the intended purposes.

3.2. Sharing your personal information with third parties

Your personal information may be shared with:

  • Our internal teams for technical, marketing, and customer service purposes,
  • Our service providers, only when necessary to provide you with the requested services. For example: Rocksoft, responsible for the Anémone Camping software used for reservations at NAPAGA Campground.

3.3. Information collection by third parties

The following third parties may have access to certain data as part of the services they provide to Espace NAPAGA.

  • RockSoft, technology service provider for the reservation platform used for booking camping spots at NAPAGA Campground.
  • Jolifish, technology service provider for hosting the Espace NAPAGA website and its ticketing system.
  • Moneris, online payment service provider for secure processing of financial transactions.

3.4. Retention and destruction of personal information

Personal information is retained only for the duration necessary to fulfill the purposes for which it was collected and as set out in this policy, unless a longer retention period is permitted or required by law. law.

Once this data is no longer required, it is securely deleted.

3.5. Accessing and updating your personal information

You may request to review the personal information we hold about you, in accordance with applicable laws, once your identity has been confirmed. In some cases, a written request may be required.

If your information needs to be updated, we encourage you to notify us promptly by phone or email so your file can be corrected and reflect the most accurate information possible.

4. Links to other websites

Our website may occasionally contain hyperlinks to other platforms or websites. Once you leave our site, the privacy policies of those external sites apply. The information exchanged on those sites is not subject to this Privacy Policy, but to the policies of the external sites concerned, if available. We encourage you to review them.

5. Security of personal information

5.1. Security measures

We take rigorous measures to protect personal information, including:

  • Encryption of sensitive data,
  • Access controls to limit data disclosure.

To this end, we implement rigorous security measures to ensure the confidentiality of the personal information it collects. These measures include the use of specialized computer software and strict procedures for accessing information, with rigorous controls, including:

  • SSL (Secure Sockets Layer) protocol,
  • Access management – authorized persons,
  • Access management – persons concerned,
  • Network monitoring software,
  • Computer backup,
  • Firewalls.

5.2. Security procedures

We have strict procedures in place in the event of a confidentiality incident, aimed at limiting the consequences of such an event. In addition, we are committed to destroying personal information in a secure manner to ensure the confidentiality of the information. Espace NAPAGA employees are required to respect the confidentiality of the personal information collected and to comply with the measures put in place to protect this information.

6. Policy modification

This policy may be updated to reflect legal or operational changes. We recommend that you check this page regularly to stay informed of any updates.

7. Questions? Concerns? Complaints?

For any questions regarding the collection, use, retention, or updating of your personal information, to file a complaint, or for any related concerns, please contact the person responsible for personal information protection. We will respond to any request within a maximum of thirty (30) days.

Person responsible for personal information

Ms. Elsa Pépin
Phone: +1 418 689-6043, ext. 4
Email:

Last updated on November 27, 2025.

Your privacy matters to us. Learn how we collect, use, and protect your personal information. Check out our Cookie Policy to better understand our privacy practices.